Identity Verification Data Collection Notice
This Identity Verification Data Collection Notice explains how Dataworks Group Limited (ABN 85 612 182 368) (we, us, our) will collect, use, disclose and store your personal information to verify your identity document(s) using the Attorney-General’s Department’s Document Verification Service (DVS) in our role as National Self-Exclusion Register operator. This will only occur with your express consent.
We are bound by the provisions of the Privacy Act 1988 (Cth) (Privacy Act), including the Australian Privacy Principles (APPs), as well as the Identity Verification Services Act 2023 (Cth) (IVS Act). Your personal information will be handled in accordance with our obligations under each of these.
If individuals have any specific needs or require this notice in an alternative format, or if you need assistance due to any special circumstances, please contact us.
Why is your personal information being collected?
We collect your personal information for the purpose of verifying your identity in order to:
- register you for self-exclusion, and advising a wagering provider whether you are self-excluded
- register you in our system
- verify your identity and to contact you if needed to handle complaints or enquiries
- perform other functions under the Interactive Gambling Act 2001 (Cth) related to your self-exclusion or handling complaints and enquiries made by you.
How will we handle your personal information?
We collect your personal information through our website and our interactions with you over the phone, through email and our complaint and enquiry forms. Your personal information can include your full name, your date of birth, your email addresses, your phone numbers, your address and information from your identity documents.
The information you provide will be sent to the DVS Hub, administered by the Attorney-General’s Department, and matched against official records held by the government agency responsible for issuing the identity document (document issuer).
The DVS Hub will advise us of whether the information you provide matches official records.
We do not store copies of your identity documents after the DVS check is complete. We do retain other data about the DVS check such as the type of document that was checked, timestamps and whether the check was successful. This information will only be retained as required by our obligations for handling Commonwealth records under the Archives Act 1983 (Cth).
How will the Attorney-General’s Department handle your personal information?
The DVS Hub facilitates information transfer between us and the document issuer. The DVS Hub itself does not retain any personal information and the Attorney-General’s Department cannot view or edit any of the personal information transmitted through the DVS Hub.
The Attorney-General’s Department engages a third-party provider as a managed service provider for the DVS, who is required to adhere to the APP requirements and security standards to ensure the use and disclosure of personal information is limited to explicitly defined purposes including:
(a) for the purposes of the contract with the department; and
(b) to comply with any request under section 95C of the Privacy Act.
The Attorney-General’s Department is authorised to operate the DVS Hub for the purpose of verifying individual’s identities under the IVS Act.
For more information on how the Attorney-General’s Department may handle your personal information, see the Attorney-General’s Department’s ‘Privacy Statement – Identity Verification Services’ at: https://www.idmatch.gov.au/resources/privacy-statement-identity-verification-services.
How will the document issuer handle your personal information?
Your personal information will be shared by the Attorney General’s Department via the DVS Hub with the government agency that issued your identity document to verify it against their official records. These agencies already hold your personal information as part of their official records, in line with their own privacy policies and legal obligations.
What happens if you don’t provide your personal information?
You do not have to agree to verify your identity documents through the DVS. However, if you do not provide the personal information we require to verify your identity, we will not be able register you for self-exclusion.
You are able to contact us and engage with us anonymously, but we may be limited in the services we can provide you if do not agree to us verifying your identity. For example, we will not be able to provide you with information about your self-exclusion or your previous interactions with us if we cannot verify your identity.
The Attorney-General’s Department’s verification assistance service
There may be circumstances in which we will require assistance to verify your identity. If we request assistance from the Attorney-General’s Department to verify your identity through the DVS, the Attorney-General’s Department will collect your personal information for the purposes of verifying your identity document(s) through the DVS.
The Attorney-General’s Department may also disclose your personal information to the relevant document issuer to assist them with verifying your identity documents. This collection is authorised under APP 5.2(c) and section 27 of the IVS Act which permits the collection of your personal information from someone other than yourself when it is authorised under an Australian law.
The Attorney-General’s Department will handle your personal information in accordance with their obligations under the Privacy Act.
Where the identity document(s) you require to be verified include information regarding other individuals (such as a Medicare card covering multiple individuals), it will be assumed that you have advised those individuals and obtained their consent to the disclosure. This information will only be used for the purposes of verifying your identity document(s) through the DVS. Any personal information of other individuals will otherwise be managed in the same way as your personal information.
If you don’t provide your personal information to the Attorney-General’s Department, the Department will be unable to verify your identity document(s).
More information about the verification assistance service is set out in the Attorney-General’s Department’s Identity Verification Services Privacy Statement opens in a new tab.
Further information
More information about how we handle your personal information is set out in our Privacy Policy. Our Privacy Policy outlines how you can access and seek correction of the personal information that we hold about you. It also contains information about our complaint handling process, including how you may complain about a breach of the APPs or a registered APP code, and how we will deal with such a complaint.
How to contact us
If you have questions regarding this policy or our handling of your personal information, please submit an online enquiry call us on 1800 238 786.